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    Facilities And Services

    With these newly minted measures in place, how different will my stay experience be?

    Our properties are keeping pace with the changes in local advisories and extending flexibilty where needed. We remain commited to maintain the highest standards of hygiene, cleanliness and service for your well-being and safety. Our staff dedicates to ensure that your stay continues to be memorable and comfortable at all times.

    Will breakfast and F&B services be available? How are they handled?

    Most, if not all of our F&B facilities remain open only for takeaway or delivery. Guests or patrons are spaced a distance apart at all times (i.e. within the premise and when queuing). To minimise unnecessary interactions, dine-in service is not allowed. We do, however, provide in-room dining services and other delivery alternatives.

    Some of our properties will offer freshly-made Grab & Go or takeaway bentos, in replacement of Buffet breakfast. Please visit the property website for more information.

    Can I request for reduced contact services (eg. housekeeping) as I prefer to minimise unnecessary contact?

    Yes of course. We continue to offer a range of flexible services to our guests, depending on their needs,

    With these facilities closed, what else can I do during my stay?

    The wellbeing of our guests continues to be our priority. To this end, we have developed a series of engaging 'Stay (In)spired with Fraser' content which you can easily participate in the comfort of your apartments / rooms and kitchenette. Activities include fitness work-outs, cooking challenges and even fun ideas to keep the little ones occupied.

    Are facilities open for usage? If not, when will they be open for use?

    As we adhere to safe distancing directives set out by the relevant authorities, most on-site recreational facilities such as Swimming Pool, Gym, Restaurant, Steam and Sauna remain close at the moment. In common public areas such as the Lobby and Residents' lounge, minimal gatherings and interactions are encouraged. We strongly urge our guests and staff to join us in our effort to flatten the curve.

    Safe distancing signage are in place for facilities that remain open which all guests are reminded to adher to. For more enquiries on facilities and operational hours, please contact the property or visit the website for more information.

    Do you have stepped up cleaning protocols for hotels in locations where there are confirmed COVID-19 cases?

    All our properties are monitoring the local situation closely and following the protocols and policies implemented. We have been working closely with the relevant health authorities in all affected markets, to ensure that precautionary measures are undertaken at all our properties. Our staff and guests are also encouraged to reach out to the management should they feel unwell or display any related symptoms.

    Policies

    Are your properties being block-booked by the government/used as quarantine facilities?

    None of our properties are being used as a quarantine facility at the moment. Frasers Hospitality is continuously monitoring the situation and remains in direct contact with the local government to ensure that communication remains open and that the most relevant information given to our guests and staff is up-to-date.

    What happens if another guest in the same property is infected with COVID-19 during my stay? What kind of help and support can I expect from the property?

    We have instituted a stringent set of protocols and precautionary measures to ensure that you remain safe at all times. All of our staff are also well equipped and trained to handle such situations. We constantly remind all guests and staff to remain vigilant, practice good hygiene, and to immediately seek immediate medical attention if they are feeling unwell. Please be assured that our team is always on ground to offer the necessary assistance in times of crisis or uncertainties.

    Facilities And Services

    Are there screening measures in place for guests and staff?

    Anyone (guests, staff, visitors and vendors alike) entering the property premises will have to undergo temperature screening and adhere to stringent safe distancing measures in place.

    What are the sanitation routines and policy in place now due to COVID-19?

    We are actively monitoring the Centers for Disease Control and Prevention and World Health Organisation for the latest policies. All our properties have heightened their preventive measures and our staff are well-informed to assist guests to ease any anxieties. This includes, but not limited to:

    • Intensified cleaning and sanitizing of public spaces and facilities
    • Clear and instructional guides/poster placed throughout to facilitate safe distancing requirements
    • Contactless payment options made available
    • Availability of masks, sanitizers and thermometers upon request
    • Daily security and temperature checks of staff and guests
    • Alternative arrangements for food and beverage
    • 24/7 management support team to implement any additional and immediate measures recommended by health authorities

    Has Frasers Hospitality been awarded with any hygiene accredition?

    At Frasers Hospitality, we have painstakingly and methodically implemented requirements above and beyond what is mandated by the WHO and relevant authorities. All of our properties, in their respective regions, are working towards acheiving the necessary accredition set out by the local authorities.

    Policies

    Are you accepting new check ins/ reservations?

    We are always ready to welcome you. Our properties will operate and accept reservations in accordance to local regulations. Restrictions, if any, will vary accordingly. For reservations enquiries, please contact us at reservations.global@frasershospitality.com or the property directly.

    What happens to my reservation should a property decides to close temporarily?

    The property will reach out to you as soon as they can should any reservations be affected in the event of changing local regulations.

    How do I know if the property I have booked with will close temporarily?

    Due to the developing situation of COVID-19 and its uncertainties, we will work alongside you to allay any concerns you may have with regards to your reservations. The concerned property will be in touch with all guests that have a upcoming reservation. To find out more of the property, please contact us at reservations.global@frasershospitality.com or visit the property website for more information.

    Facilities And Services

    Which of your properties are open?

    We are constantly monitoring the developing COVID-19 situation globally and we remain guided by the directives set out by the relevant authorities on all leisure and non-essential businesses. Most of our properties continue to remain open with heightened measures in place for the safety of our guests and staff.

    Should you have enquiries about your reservation or of the property, please contact us at reservations.global@frasershospitality.com or visit the property website for more information.

    Policies

    Do you accept foreign guests who are not affected by the travel restrictions and are seeking alternative accommodations?

    We welcome all guests in accordance to local regulations and recommendations. For reservation enquiries, please contact the property directly.

    Are there any documentations or requirements for me to stay your properties? Are there any groups of people who are restricted from staying at your property?

    Our properties operate in adherence to local regulations and recommendations hence, requirements and restrictions will vary accordingly. For more information, please contact the property directly.

    Can I cancel my reservation within 24 hours due to a government-issued travel ban, flight cancellations or other COVID-related issues?

    For cancellations within a short notice or 24 hours prior to arrival, please contact the property directly for immediate assistance.

    How do I cancel or amend corporate / group reservations?

    For corporate, group or long stays (more than 14 days) reservations, please contact the property or sales manager directly.

    Can I cancel or amend my reservation that was booked via third-party or online travel agents?

    Bookings made via third-party or online travel agents should be referred to the booking vendor directly for more information on their cancellations / amendments policies.

    Can I cancel or amend my reservation that was booked directly via your website?

    New reservations (for bookings made between now till 31 July 2020)
    -Full waiver/cancellation of any stays (14 days or less) before 31 July 2020
    -Cancellation must be made at least 48 hours to arrival date. Any changes to existing reservations will be subject to availability and rate differences.
    Existing reservations (including pre-payment and advance purchase rates)
    -Non-refundable for advance purchase or pre-payment, but still can postpone up to December 2020 (except 31 December 2020)
    -Any changes to existing

    Where can I find the best rates?

    The best rates available on the internet can be found at https://menteng-jakarta.frasershospitality.com. Don't forget to check out https://menteng-jakarta.frasershospitality.com/en/offers.html to take advantage of the best deals. If you require further assistance, please feel free to contact us at sales.menteng-jakarta@frasershospitality.com or +62 21 2955 1888.

    Facilities And Services

    What are the services and facilities offered?

    In addition to 24/7 security and CCTV surveillance as well as 24/7 reception and concierge services, Fraser Residence Menteng, Jakarta features The Retreat which comes with massage chairs, a swimming pool with a children's wading pool, a spa and sauna room and more. For a full list of services and facilities, please visit https://menteng-jakarta.frasershospitality.com/en/facilities.html.

    Are there fitness facilities provided?

    Yes, there is a 24/7 fully-equipped gym and a yoga deck for our in-house guests.

    Is internet access provided?

    Yes, guests can enjoy complimentary high-speed Wi-Fi access in-room and around the property.

    What is the check-in time?

    Check-in time is 2.00pm. Should you like to request for an early check-in, please feel free to contact our Client Relations Executive for more details.

    What is the check-out time?

    Check-out time is 12.00pm. Should you like to request for a late check-out, please feel free to contact our Client Relations Executive for more details.

    What time is breakfast served?

    Breakfast is served from 6.00am to 10.00am at our all-day dining restaurant.

    What is the cost of breakfast?

    Breakfast is available for adults at IDR 163,350 per person and for children from 6-12 years old at IDR 96,800 per person. Breakfast is complimentary for children below 6 years old.

    What are the available dining options?

    All-day dining is available at Relish Bistro. The well-equipped kitchen/kitchenette also provides you with the convenience to cook in your apartment. In addition, there are many famous restaurants that are within walking distance or a 5-minute drive. Please feel free to contact our Concierge for more details.

    Are laundry services provided?

    Yes, laundry and dry-cleaning services are available subject to additional charges. There is also a washer and a dryer in the room for your convenience. Please feel free to contact our Front Desk for more details.

    What are the type of beds provided?

    Most of our apartments have king-sized beds, while some are available as Hollywood twin (2 beds side by side).

    Are baby cots and extra beds available?

    Yes, baby cots are free of charge and subject to availability. Extra beds are also available at US$50++ per night. Prices exclude prevailing taxes. Please feel free to contact our Front Desk for more details.

    Are newspapers provided?

    Yes, complimentary newspapers are provided daily at common areas such as the Residents Lounge and Relish Bistro. Complimentary PressReader access is also provided to guests featuring up-to-date digital versions of newspapers and magazines.

    Are the residences handicap-friendly?

    Unfortunately, we don't have apartments that are specially catered for wheelchair users. If you require further assistance, please feel free to contact us at sales.menteng-jakarta@frasershospitality.com or +62 21 2955 1888.

    Is on-site parking available and what is the cost?

    On-site parking is available at IDR 5,000 per hour and IDR 20,000 per day. Please approach the Front Desk for more details.

    Is airport shuttle service provided?

    Yes, airport shuttle service is available. Please feel free to approach our Concierge for more details.

    What is the cost of hotel/service residence limousine services?

    Limousine service is available at IDR 163,350 per adult and IDR 96,800 per child (6-12 years old). The service is complimentary for children below 6 years old. Please feel free to approach our Concierge for more details.

    What are the reception operating hours?

    The reception operates and is available 24/7.

    Is it possible to store my luggage at the hotel before check-in?

    Yes, it is possible to store your luggage at the property. Please feel free to approach our Concierge for more details.

    Location

    How do I get to the hotel?

    Fraser Residence Menteng, Jakarta is strategically located on Jalan Menteng Raya, just a stone's throw from the main business district at Thamrin. The best way to reach the property is either by licensed taxi or chauffeured limousine services such as Blue Bird, Golden Bird and Silver Bird taxis.

    Are there any recommended attractions in Jakarta?

    Jakarta is Indonesia's economic, cultural and political centre. Some of the attractions include Museum Joang 45, the National Monument and major shopping malls such as Plaza Indonesia and Grand Indonesia. For more recommendations, please feel free to approach our Concierge or visit https://menteng-jakarta.frasershospitality.com/en/attractions.html.

    Where are the closest bank, ATM and exchange office located?

    The closest ATM is located at our basement (B1).

    The closest bank (BNI Bank) and exchange office (VIP currency exchange) are a 2-minute walk away.

    Policies

    What is the cancellation policy?

    The cancellation policy is stated in detail and varies with the type of offer selected.

    Should you require more information, please feel free to contact us at sales.menteng-jakarta@frasershospitality.com or +62 21 2955 1888.

    What is the maximum number of guests allowed in each residence type?

    For the Studio Apartment and 1-Bedroom Apartment, the maximum occupancy is 2.

    For the 2-Bedroom Apartment, the maximum occupancy is 4.

    For the 3-Bedroom Apartment, the maximum occupancy is 6.

    For the 4-Bedroom Penthouse, the maximum occupancy is 8.

    Should you require more information, please feel free to contact us at sales.menteng-jakarta@frasershospitality.com or +62 21 2955 1888.

    Are pets allowed?

    Yes, Fraser Residence Menteng, Jakarta is a pet-friendly property.