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    Where can I find the best rates?

    The best rates available on the internet can be found at https://menteng-jakarta.frasershospitality.com. Don't forget to check out https://menteng-jakarta.frasershospitality.com/en/offers.html to take advantage of the best deals. If you require further assistance, please feel free to contact us at sales.menteng-jakarta@frasershospitality.com or +62 21 2955 1888.

    Facilities And Services

    What are the services and facilities offered?

    In addition to 24/7 security and CCTV surveillance as well as 24/7 reception and concierge services, Fraser Residence Menteng, Jakarta features The Retreat which comes with massage chairs, a swimming pool with a children's wading pool, a spa and sauna room and more. For a full list of services and facilities, please visit https://menteng-jakarta.frasershospitality.com/en/facilities.html.

    Are there fitness facilities provided?

    Yes, there is a 24/7 fully-equipped gym and a yoga deck for our in-house guests.

    Is internet access provided?

    Yes, guests can enjoy complimentary high-speed Wi-Fi access in-room and around the property.

    What is the check-in time?

    Check-in time is 2.00pm. Should you like to request for an early check-in, please feel free to contact our Client Relations Executive for more details.

    What is the check-out time?

    Check-out time is 12.00pm. Should you like to request for a late check-out, please feel free to contact our Client Relations Executive for more details.

    What time is breakfast served?

    Breakfast is served from 6.00am to 10.00am at our all-day dining restaurant.

    What is the cost of breakfast?

    Breakfast is available for adults at IDR 163,350 per person and for children from 6-12 years old at IDR 96,800 per person. Breakfast is complimentary for children below 6 years old.

    What are the available dining options?

    All-day dining is available at Relish Bistro. The well-equipped kitchen/kitchenette also provides you with the convenience to cook in your apartment. In addition, there are many famous restaurants that are within walking distance or a 5-minute drive. Please feel free to contact our Concierge for more details.

    Are laundry services provided?

    Yes, laundry and dry-cleaning services are available subject to additional charges. There is also a washer and a dryer in the room for your convenience. Please feel free to contact our Front Desk for more details.

    What are the type of beds provided?

    Most of our apartments have king-sized beds, while some are available as Hollywood twin (2 beds side by side).

    Are baby cots and extra beds available?

    Yes, baby cots are free of charge and subject to availability. Extra beds are also available at US$50++ per night. Prices exclude prevailing taxes. Please feel free to contact our Front Desk for more details.

    Are newspapers provided?

    Yes, complimentary newspapers are provided daily at common areas such as the Residents Lounge and Relish Bistro. Complimentary PressReader access is also provided to guests featuring up-to-date digital versions of newspapers and magazines.

    Are the residences handicap-friendly?

    Unfortunately, we don't have apartments that are specially catered for wheelchair users. If you require further assistance, please feel free to contact us at sales.menteng-jakarta@frasershospitality.com or +62 21 2955 1888.

    Is on-site parking available and what is the cost?

    On-site parking is available at IDR 5,000 per hour and IDR 20,000 per day. Please approach the Front Desk for more details.

    Is airport shuttle service provided?

    Yes, airport shuttle service is available. Please feel free to approach our Concierge for more details.

    What is the cost of hotel/service residence limousine services?

    Limousine service is available at IDR 163,350 per adult and IDR 96,800 per child (6-12 years old). The service is complimentary for children below 6 years old. Please feel free to approach our Concierge for more details.

    What are the reception operating hours?

    The reception operates and is available 24/7.

    Is it possible to store my luggage at the hotel before check-in?

    Yes, it is possible to store your luggage at the property. Please feel free to approach our Concierge for more details.

    Location

    How do I get to the hotel?

    Fraser Residence Menteng, Jakarta is strategically located on Jalan Menteng Raya, just a stone's throw from the main business district at Thamrin. The best way to reach the property is either by licensed taxi or chauffeured limousine services such as Blue Bird, Golden Bird and Silver Bird taxis.

    Are there any recommended attractions in Jakarta?

    Jakarta is Indonesia's economic, cultural and political centre. Some of the attractions include Museum Joang 45, the National Monument and major shopping malls such as Plaza Indonesia and Grand Indonesia. For more recommendations, please feel free to approach our Concierge or visit https://menteng-jakarta.frasershospitality.com/en/attractions.html.

    Where are the closest bank, ATM and exchange office located?

    The closest ATM is located at our basement (B1).

    The closest bank (BNI Bank) and exchange office (VIP currency exchange) are a 2-minute walk away.

    Policies

    What is the cancellation policy?

    The cancellation policy is stated in detail and varies with the type of offer selected.

    Should you require more information, please feel free to contact us at sales.menteng-jakarta@frasershospitality.com or +62 21 2955 1888.

    What is the maximum number of guests allowed in each residence type?

    For the Studio Apartment and 1-Bedroom Apartment, the maximum occupancy is 2.

    For the 2-Bedroom Apartment, the maximum occupancy is 4.

    For the 3-Bedroom Apartment, the maximum occupancy is 6.

    For the 4-Bedroom Penthouse, the maximum occupancy is 8.

    Should you require more information, please feel free to contact us at sales.menteng-jakarta@frasershospitality.com or +62 21 2955 1888.

    Are pets allowed?

    Yes, Fraser Residence Menteng, Jakarta is a pet-friendly property.